Front Connection Guide

Overview

Maton's Front integration allows you to automate and enhance your customer communication workflows. Connect your Front account to manage conversations, contacts, and team collaboration across all your communication channels including email, SMS, chat, and social media.

What You Can Do with Front Integration

• Manage conversations - View, create, and update conversations across all your communication channels
• Send and manage messages - Send replies, create drafts, and use message templates
• Access contacts and accounts - Retrieve and manage contact details and company account information
• Collaborate with comments - Add and view internal comments on conversations
• Organize with tags - Apply and manage tags for better conversation organization
• Manage channels and inboxes - Access and configure your communication channels and inboxes
• Team management - View and manage teammates, teams, and teammate groups
• Access analytics - Retrieve analytics data for reporting and insights
• Knowledge base access - Read and manage knowledge base articles
• Cross-platform integration - Connect Front with your CRM, project management, and other tools through Maton

What You'll Need

• An active Front account

Step 1: Start the Connection Process

1. Navigate to the Connections page
2. Click the "Add Connection" button on the top right of the page
3. In the modal that appears, search for "Front"
4. Click the "Connect" button next to Front
5. A popup window will open directing you to Front's OAuth consent screen

Step 2: Authorize the Connection

1. Sign in to your Front account if you're not already logged in
2. Review the permissions being requested by Maton. See the full list of permissions in the Permissions We Request section below.
3. Click "Allow" to grant Maton access to your Front account

Step 3: Complete the Connection

1. After clicking "Allow", Front will redirect you back to Maton
2. The popup window will automatically close once the connection is established
3. Your Front connection will now appear on the Connections page with a "Connected" status

Using Your Front Integration

Once connected, you can use Front in two ways:

1. Start a new task - Navigate to the Tasks page and create a new task. Simply describe what you want to do with Front through the chat interface (e.g., "List all conversations assigned to me", "Send a reply to this conversation", or "Get analytics for the past week").
2. Use the API Gateway skill - You can also interact with Front through the API Gateway skill, which provides direct access to Front's API endpoints for advanced use cases.

Permissions We Request

Maton requests only the permissions necessary to provide integration functionality. Here is the complete list of resources and permissions we request:

Removing the Front Connection

To disconnect Front from Maton:

1. Go to the Connections page
2. Find your Front connection in the list
3. Click the three-dot icon on the far right side of the connection
4. Click "Delete"

Troubleshooting